QUESTION 1: Is my information secure?

All information captured on the Citizen app is transferred and accessible only by the authorized Overstand municipal officials.

QUESTION 2: Can I follow up on a Service Request I logged?

You can use the ‘Comments’ field on your service request to send us a message – you can use this to follow up on your service request or provide us with additional information.

QUESTION 3: When is a Service Request closed?

A service request is only closed when the work has been done, regardless of the process followed and on which service system it is registered, once receive via the Citizen App.

QUESTION 4: Do I get a reference number?

When you log a service request on the Citizen App, you will receive a reference number once the request has been assigned to the relevant department.

QUESTION 5: Spam

We make use of CAPTCHA to prevent automated software (Robots/bots) and spammers from performing actions on your behalf.

QUESTION 6: Accuracy of pin (location)

GPS satellites broadcast their signals in space with a certain accuracy, depending on additional factors, being satellite geometry, signal blockage, atmospheric conditions, and receiver design features/quality. For example, GPS-enabled smartphones are typically accurate to within a 7 m radius under open sky. This has proven to be the case in test cases even when accuracy worsens near buildings, bridges, and trees.

QUESTION 7: Who are the developers of this app?

The Collab Citizen application was developed by Business Engineering. The development and support provided by Business Engineering is done within the existing contract with the Overstrand Municipality for correspondence related services.  The application is fully integrated into the existing service processes for enquiries received by clients across various platforms.

QUESTION 8: What is the budget amount allocated to this?

The budget has been absorbed into the existing SLA between the Overstrand Municipality and Business Engineering, no additional cost added.

The mobile application is fully functional for Android and iOs devices. To download the Collab Citizen App, go to your phone’s app store (Google Play Store, iOs Ap Store or Huawei App Gallery) and search for Collab Citizen App.

Should you need assistance to use the mobile application, please send an email to collabcitizenapp@overstrand.gov.za